Shipping policy

Shipping Policy

Shipping Information

Thank you for shopping with DRIFTMARK™. We are committed to delivering your order safely and efficiently throughout South Africa.

Delivery Time

Our standard delivery timeframe is 8–11 business days from the date your order is dispatched.

Please note that delivery times are estimates only and may vary depending on your location, courier operations, public holidays, weather conditions, or other unforeseen circumstances.

Business days exclude weekends and public holidays.

Shipping Partner

We proudly ship using The Courier Guy to provide reliable nationwide delivery.

Once your order has been dispatched, you will receive a shipping confirmation along with tracking information (where available).

Order Processing

Orders are processed as quickly as possible after payment has been received and confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

During promotional periods, holidays, or peak shopping seasons, processing and delivery times may be longer than usual.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delivery dates are estimates and cannot be guaranteed.

DRIFTMARK™ is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Courier delays

  • Severe weather conditions

  • Public holidays

  • Civil unrest or strikes

  • Natural disasters

  • Incorrect or incomplete delivery information provided by the customer

  • Any other unforeseen events affecting transportation or delivery services

Where possible, we will assist customers in tracking delayed shipments and work with the courier to resolve any delivery issues.

Incorrect Shipping Information

Customers are responsible for ensuring that the shipping address and contact details provided at checkout are accurate.

DRIFTMARK™ cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information supplied by the customer.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost during transit, please contact us as soon as possible.

We will work with The Courier Guy to investigate the matter and provide an appropriate resolution where applicable.

Delivery Areas

We currently ship within South Africa only.

If delivery to your location is unavailable, we will notify you and issue a full refund if your order cannot be fulfilled.

Questions

If you have any questions regarding your order or delivery, please contact our customer support team and we'll be happy to assist you.
EMAIL: support.driftmark@gmail.com